The slow performance of the mobile app is the most common problem that Android and iPhone users complain about, according to research conducted by unitQ, followed by the app force closing, broken download or install, and buggy launch.
“Many product quality issues are the same across a wide swath of industries. App crashes and latency and failure to load are complaints from users of virtually every application. However, some industries have unique product quality issues. For example, users of online dating apps complain that they have been wrongly blocked or suspended from the application. A complaint unique to music applications is that a song won’t play or the wrong song plays. When it comes to game a… (read more)
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