HP takes printer troubleshooting into mixed reality

HP claims using the mixed-reality service will ultimately save time.

Enlarge / HP claims using the mixed-reality service will ultimately save time. (credit: HP)

Whether a printer is out of ink or the paper is jammed, printer troubleshooting can be a pain. Now, with the “metaverse” just a head-mounted display away, printer repair can be easier. At least that’s what HP is claiming with xRServices, a printer repair and support feature that uses Microsoft HoloLens 2 mixed-reality headsets.

Businesses that have a HoloLens 2 and buy HP’s xRServices will be able to instantly connect to an HP engineer and ask about printer problems during “any point of their print production,” HP’s Monday announcement said.

The service targets companies that use HP’s Industrial line of printers, the massive pieces of equipment you’ll find in everything from standard offices to large warehouses. They can do things your printer at home can’t, like print 6,000 sheets an hour.

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