Some longtime Google users are facing a rough transition. In the early days of Google’s business-focused productivity service—first called “Google Apps for Your Domain” then “GSuite” and now “Google Workspace”—Google offered domain-branded Google “business” accounts for free. From 2006 to 2012, users could make a free Google Apps/GSuite account with a custom domain, so their email ended with a domain they owned, instead of “@gmail.com.” In January, Google announced a significant policy change and told these users they needed to start paying the standard business rate for their Google accounts or face an account shutdown. It’s an unfair rug pull for users that set up a free account years ago with no warning that Google might eventually charge for it. These people are in deep, with all data, emails, and purchases stored on these accounts, and it feels like data extortion to suddenly tell them to pay up or lose everything.
Google later relented somewhat and offered a vague escape hatch option, promising that someday these “Legacy Gsuite” users could port their data and purchases to a free, consumer Gmail account—with the caveat that Google won’t host their custom-domain email anymore. Many of the important, specific details of this transition plan are not public yet, but what is specific is the deadline for payment and account shutdowns, and users are just left to flap in the breeze while their anxiety builds.
A key problem is that Google actually stopped pitching custom-domain email to consumers, and now these Legacy Gsuite users have no obvious upgrade path. In the past, there was nothing wrong with using Google Apps/Gsuite for non-business purposes, and Google even encouraged it. Just look at the original Google Apps for Your Domain blog post, which says Google launched the service after “listening to feedback from thousands of small businesses, K-12 schools, nonprofits, universities, even families with their own websites.” Google encouraged families to use this, and now it’s telling these families they are businesses.
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